Shipping Policies


When you order products from be assured we will ship your merchandise with the utmost care.  We use only the best shipping processes to deliver products that are fresh and simply superb—right to your doorstep!  Please check the information below to review our shipping policies.

  • Please check all addresses carefully. Gagne Foods guarantees delivery only to the addresses that we are provided with. We will attempt to contact you via the phone number and email address provided on your order if we are unable to deliver your package to the address provided. If we are unable to contact you, we will return your order to our distribution center. If the product arrives in good condition, we can send the package back out to you and charge you only the shipping and handling. If the product does not arrive in good condition, you will be responsible for the charges of a new order.
  • We send all packages via UPS - Next Day Air Saver or UPS -Second Day Air with dry ice.  Shipping speed depends on the time of year, we can only ship via UPS - Next Day Air Saver from May-September.
  • Additional Shipping Charge of up to $35.00 for this service per item.  
  • We ship orders every Monday and Wednesday and you will receive an email notification when your order is shipped.
  • Please allow up to 5 days for delivery. We will confirm your order via the email address you have provided with your order and send you a notification when your order has shipped.  If you need to delay shipment of our order so that you are home to receive the frozen goods please contact us.  We do not accept responsibility for products that were not stored in the freezer after shipping in a timely manner. 
  • If we see a cost savings or logistics opportunity, like combining orders into multiple packages or shipping a larger container rather than several small ones, we will always pass this savings on to you in whatever way we can.


If you have a special need or concern, please
contact customer service.
We'll always do our best to accommodate you and we greatly appreciate your business!